Checkout+ with Onward
What is Onward Checkout+?
Onward Checkout+ adds carbon neutral shipping protection and a 90-day satisfaction guarantee, covering lost, stolen, or damaged packages on your order.
How does Onward work?
Onward is an on-demand concierge that covers shipping and product issues. File a claim in a few clicks, choose a refund or reorder, reviewed within an hour.
How do I file a claim?
File an Onward claim through the confirmation email Onward sends after your order, or directly at app.useonward.com/make-a-claim.
Who does Onward partner with for carbon neutral shipping?
Onward partners with Cool Effect, a 501(c)(3) climate non-profit, to neutralize carbon emissions on all Onward-covered shipments.
How much time do I have to file a claim?
You can file an Onward claim as early as 15 days from delivery and up to 90 days from delivery with the Satisfaction Guarantee, depending on claim type.
What happens if my Onward replacement order also gets lost, stolen, or damaged?
Yes — any replacement orders placed by Onward remain fully covered by Onward if they're lost, stolen, or damaged.