Shipping
When will my KilgourMD order ship?
Orders are typically processed within 1–2 business days. Once shipped, you’ll receive a confirmation email with your tracking number. Standard shipping within the U.S. usually takes 3–5 business days, while international orders may take 7–21 days...
How can I track my KilgourMD order?
Once your order ships, you’ll receive an email with a tracking link and carrier information. You can also log into your KilgourMD account and select ‘Orders’ to view your shipment status. If you haven’t received your tracking number within 3...
Do you ship internationally?
Yes — KilgourMD ships internationally to most countries. Shipping times vary by destination and customs clearance requirements. Please note that international customers are responsible for any customs duties or import taxes charged by their...
How much do you charge for shipping?
All orders come with complimentary standard shipping. Please note that international orders may be subject to additional import duties/customs, which are not included in the price paid and are the responsibility of the customer.
What should I do if my order arrives damaged or leaking?
We’re so sorry if your order arrived damaged or leaking — that’s not the experience we want for you. Please email us with a photo of the affected items and the lot number on the bottom of the bottle if available. Our team will send you a free...
How do I handle customs duties for international orders?
Customs duties and import taxes are determined by your local government and are outside of our control. These fees may vary depending on your location and the value declared by our fulfillment partner. If you’re charged an unexpected duty, please...
What carrier do you use for shipping?
Domestic (U.S.) Shipments. Most of our domestic orders ship from our warehouse in Arizona via DHL eCommerce. DHL transports your package from our facility to your local area and then hands it off to the United States Postal Service (USPS) for final d
Do you offer expedited shipping?
Yes — we do! You can select expedited shipping for an additional $10 during checkout. Expedited orders are usually sent via UPS or FedEx, though the exact carrier may vary depending on your location and which service can deliver your package the fast