Orders & Billing
Help with placing orders, billing questions, refunds, guarantees, chargebacks, and payment-related concerns.
What’s your 90-day guarantee?
We stand by our results — We offer a 90-day money-back guarantee on all KilgourMD serums. If you’ve used the serums consistently for 90 days and don’t see improvement, we’ll refund up to three months of product, no photos or returns required. Simply
What is your refund policy?
We offer a 90-day money-back guarantee on all KilgourMD serums. If you’ve used the products consistently and haven’t seen the results you hoped for, simply email our team within 90 days of purchase. You won’t need to return the bottles — just let...
How long do refunds take to process?
Once approved, refunds are usually processed within 3–5 business days, depending on your bank. You’ll receive a confirmation email once your refund has been issued. If you don’t see the credit after a week, check with your bank or credit card...
What happens if I file a chargeback?
Once a chargeback is filed, the process moves to your bank for investigation. We’re unable to issue refunds or make account changes during this period. Your bank will review both sides and make a final decision, which is binding for both parties....
What if I was charged twice or have duplicate subscriptions?
If you notice duplicate charges or subscriptions, please contact us right away. Sometimes multiple accounts are created under different email addresses if you purchase with different accounts. Our team can merge your accounts, cancel duplicates, and
How do I apply a discount code or store credit?
Discount codes and store credits can be applied at checkout. For active subscriptions, log in to your account and select the order you want to update. Choose 'Apply Discount Code' and enter the code in the provided field. Store credit is...
Can I cancel or change my order after it’s been placed?
We process orders quickly to ensure timely delivery, so cancellations or changes can only be made before the order ships. Once a package has left our warehouse, we’re unable to modify it. If you missed the cancellation window, contact us — we’ll...
Can I return unopened products?
You don’t need to return unopened bottles under our 90-day guarantee — just let us know you gave the products a fair try and we’ll refund you. If you prefer to return unopened items for personal reasons, contact us and we’ll share the return...