HSA/FSA with Flex

Learn how to use your HSA or FSA funds with KilgourMD through Flex, including eligibility, receipts, and reimbursement steps.

What is Flex and what is their relationship with KilgourMD?

KilgourMD has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy KilgourMD products with pre-tax dollars, resulting in net savings

How do I use Flex to submit my HSA/FSA?

We’ve partnered with Flex to make HSA/FSA submissions as simple and stress-free as possible!. After you complete your checkout, you’ll see a Flex submission link right on the confirmation page. You’ll also find the same link in your order confirmatio

Can I get reimbursed if I’m subscribed to KilgourMD?

Yes! Each subscription renewal is treated as a separate transaction, so you’ll need to submit a new receipt to Flex each time your subscription renews in order to request reimbursement. You’ll find the reimbursement and submission link on your order

Why is my HSA/FSA card being declined?

HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.

Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.

Help! I didn't receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?

Please check your spam folder, as sometimes emails from [email protected] may be automatically filtered as spam by some email service providers. If you still can’t find it, please email [email protected] and let them know the email addres

How long should I keep my Letter of Medical Necessity?

You should keep your Letter of Medical Necessity on file for at least three years in case of an IRS audit of your HSA or FSA account. In some situations, your FSA administrator may also request this letter to confirm that your purchase meets eligibil

I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?

No, unfortunately, this isn’t a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Sales tax for eligible items is also covered by HSA/FSA funds. If the customer has a split cart, the tax will be divided among the cards based on the items.

What is a Letter of Medical Necessity?

Some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. If the product requires a Letter of Medical Necessity (LOMN), Flex facilitates a chat-based co

Why do I need to provide KilgourMD with health information?

In order to qualify to use your HSA or FSA card for KilgourMD products, the IRS requires you to have a Letter of Medical Necessity. KilgourMD has partnered with Flex to enable asynchronous telehealth visits as part of our online experience. Within 24

Help! I mistakenly entered my name and/or date of birth and need to get an updated letter. Who can I reach out to?

Please email [email protected] and they will reach out to their telehealth team to reprocess and send your corrected Letter of Medical Necessity.

The date on my Letter of Medical Necessity is one day different from my receipt.

Thanks for letting us know! This may be a time zone issue. Please reach out to our partners at Flex at [email protected] to see if they can reissue the Letter with an updated date.

My FSA says I need [a product name, NPI number, other info] added to my Letter for approval.

Please reach out to our partners at Flex at [email protected] and see if they can accommodate your request.

Help! I did not receive an itemized receipt and/or Letter of Medical Necessity from Flex. What should I do?

My HSA/FSA claim was denied. What should I do?

We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to suppo

Can I purchase a product now and apply for FSA reimbursement in the next calendar year?

The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider. Most FSA administrators require that the purchase be made during the time of coverage. For example, if the FSA coverage is for 20