Orders & Subscriptions
What’s your 90-day guarantee?
We stand by our results — We offer a 90-day money-back guarantee on all KilgourMD serums. If you’ve used the serums consistently for 90 days and don’t see improvement, we’ll refund up to three months of product, no photos or returns required. Simply
What is your refund policy?
We offer a 90-day money-back guarantee on all KilgourMD serums. If you’ve used the products consistently and haven’t seen the results you hoped for, simply email our team within 90 days of purchase. You won’t need to return the bottles — just let...
How long do refunds take to process?
Once approved, refunds are usually processed within 3–5 business days, depending on your bank. You’ll receive a confirmation email once your refund has been issued. If you don’t see the credit after a week, check with your bank or credit card...
How do I apply a discount code or store credit?
Discount codes and store credits can be applied at checkout. For active subscriptions, log in to your account and select the order you want to update. Choose 'Apply Discount Code' and enter the code in the provided field. Store credit is...
Can I cancel or change my order after it’s been placed?
We process orders quickly to ensure timely delivery, so cancellations or changes can only be made before the order ships. Once a package has left our warehouse, we’re unable to modify it. If you missed the cancellation window, contact us — we’ll...
Can I return unopened products?
You don’t need to return unopened bottles under our 90-day guarantee — just let us know you gave the products a fair try and we’ll refund you. If you prefer to return unopened items for personal reasons, contact us and we’ll share the return...
What happens if I file a chargeback?
Once a chargeback is filed, the process moves to your bank for investigation. We’re unable to issue refunds or make account changes during this period. Your bank will review both sides and make a final decision, which is binding for both parties....
How do I manage my subscription?
You can manage your KilgourMD subscription anytime through our website — here’s how:. Once logged in, you’ll be able to skip, pause, cancel, or update your next shipment — as well as change your shipping address or payment method. You can even proces
How do I cancel my subscription?
You can cancel your KilgourMD subscription anytime through our website — here’s how:. Once logged in, you’ll be able to cancel your subscription without needing to reach out to support!
When will my subscription renew?
Subscription renewals are processed automatically based on your selected delivery frequency — usually every 30, 60, or 90 days. You can view or adjust your renewal date anytime in your account under **Manage Subscription**. A confirmation email is...
When will I be billed for my subscription?
Subscription orders are billed automatically on the renewal date shown in your account portal. You’ll receive an email reminder a few days before each renewal, giving you time to make adjustments or skip a shipment if needed. Charges typically...
Can I switch between one-time purchases and subscriptions?
Absolutely — you can change from a one-time purchase to a subscription at any time (and vice versa). Subscriptions offer discounted pricing and flexible management. To switch, log into your account or contact support for assistance. [Learn more...
What if I was charged twice or have duplicate subscriptions?
If you notice duplicate charges or subscriptions, please contact us right away. Sometimes multiple accounts are created under different email addresses if you purchase with different accounts. Our team can merge your accounts, cancel duplicates, and
Having trouble on the website?
We’re so sorry you’re having trouble with the website — we know how frustrating that can be! Most website issues are quick to fix and can be resolved by trying the steps below:. 1. Refresh or reload the page. Sometimes a simple refresh clears tempora